“I think what is happening with generative AI and AI is for everyone to see,” says Rajiv Dingra, Founder and CEO of RD&X, said in a conversation with exchange4media.

With the evolution of technology in the last few months, the focus of the marketing world is also evolving. RD&X, founded by Dingra during the peak pandemic year of 2020, stands for ‘Real Time, Disruptive and Exponential’ and it brings a blend of MarTech, Ad Tech and deep learning to help its clients to become more real time with their marketing solutions.”

RD&X has also come up with a chat-based AI tool that RD&X has launched which helps marketers ask simple questions for their data and get answers to make informed campaigns, Dingra said.

While handling such powerful data, Dingra believes it is important for agencies to focus on finding better talent who can handle this complex data. “The problem with agencies using technology is that they need to find better talent. The challenge is, agencies need to find specialists who can work with technology and start delivering the value to clients. Technology for technology's sake, as a gimmick or as a new shiny tool that they are showing to clients is not going to get them results. I think agencies need to integrate technology at the heart of their business.”

Dingra also spoke about the trends that marketers should keep an eye out for. “I believe this AI trend is going to explode because the money behind it is way beyond any other vertical of technology today out there. So, AI definitely everyone is going to invest money into it and that is going to create a huge trend. If you see the industry that's already getting most disrupted is the advertising and marketing industry. You don't need to write content; you don’t need to think through ideas. You can even get your basic recommendations on how to run Facebook and Google ads and whatnot.

The other trend in advertising and marketing I see is that marketers will start to take back control of their marketing and advertising data for multiple reasons. One is because it is now clear awareness to marketers that data is what drives the difference in their marketing campaigns. Second, is the cookieless future, which means that they have to collect, manage, and enrich first-party data. So that the data-driven focus in marketers is going to explode even more.”

Speaking about ad spends, Dingra said: “Ad spends, in general, because of the market environment for the first quarter have been subdued. But marketers are focusing a lot on driving bang for the buck, which is why we've seen a lot of new clients come on board with us. People are very focused on optimizing to the last mile. Given the general global environment, spends and overall focus on ad spends is likely being shifted from January, February, March to April, May, June and beyond. I do see that the market on the spending front will be much stronger in September. The festive season will definitely bring it back up to a great level.”

On the expansion front for the company, Dingra says, “Our focus is geographical expansion. We've hired a head of sales in the US. We already hired a salesperson in the UK. Our goal is geographical expansion for this year and next. On the technology front or our product roadmap, I think we can invest heavily over the next two to three quarters in leveraging GPT and natural language AI to make cool features for our clients that would solve a lot of the headaches that clients have.”