Omnichannel approach & customer centricity in focus at India Brand Conclave

Omnichannel strategies and customer-centric thinking will take centre stage at the ninth edition of the e4m India Brand Conclave. The conference returns with a sharp focus on how brands are adapting to evolving consumer expectations and is set to be held on February 11 in Mumbai.

One of the key highlights of the conference will be a fireside chat featuring Samir Ratanjankar, Senior Vice President at JioMart Reliance Retail in conversation with Gaurav Modi, Vice President at Vertoz.

The duo will share insights on the topic ‘The Omnichannel Approach to Drive Customer Centricity’. The fireside chat is expected to delve into the practical realities of building seamless omnichannel ecosystems while keeping customer experience at the core of business strategy. The discussion aims to highlight the importance of innovation, integration and long-term brand building in today's dynamic marketplace.

India Brand Conclave to explore the theme ‘Reimagining Brands in the Age of Acceleration’. The upcoming edition of the e4m India Brand Conclave will bring together senior marketers, brand custodians, industry experts and decision-makers from across sectors to share insights on a wide range of topics. Through insight-led discussions and real-world case studies, the upcoming edition of the conference seeks to explore how brands can stay relevant, agile and deeply connected to consumers in an increasingly fragmented media and commerce landscape.

 The agenda of the upcoming edition of IBC is power-packed, where industry leaders will share insights on gamechanging marketing strategies, latest trends and more. The speakers will shine light on the topics related to innovation, purpose-driven branding, digital transformation and the need for agility in strategy and storytelling in the digital age today.