Converging the world of technology and marketing, exchange4media group’s much-awaited marquee property Pitch CMO Summit 2024 is coming with a new edition to the bustling city of Mumbai.

The upcoming edition of the conference will be held on Thursday, March 21st, 2024 in Mumbai. Pitch CMO Summit - Mumbai edition is Powered By ABP News and Mirum VML, Growth Partner Mobavenue, Marketing and Data Cloud partner Salesforce, Associate Partners - mediasmart, Blis, Footprynt and co-partner Exotel. 

Pitch CMO Summit - Mumbai 2024 brings India's most reputed brands and their top management to interact and share insights on their game-changing success stories under one roof. 

The theme of this conference edition is ‘Leveraging Technology To Drive Customer-Centricity’. 

The summit will witness four power-packed panel discussions besides the keynote addresses and spotlight sessions.
The first panel will focus on Consumer Loyalty 2.0 – Strategies for the Tech-Driven Era. In a hyper-connected, customer loyalty is undergoing a metamorphosis. Today, loyalty demands a dynamic, data-driven, and personalized strategy that leverages technology to cultivate deeper, more meaningful connections. In this panel discussion, panellists will explore the strategies and practices that are redefining loyalty in the tech-fueled era. 

The session chair for this panel discussion will be Siddharth Dabhade, Global Commercial Board Member & Managing Director, MiQ.

The rest of the panellists will be:

• Abhishek Gupta, Chief Marketing Officer, Edelweiss Tokio Life Insurance
• Bhavik Bhandari, Chief Sales and Marketing Officer, Ashwin Sheth Group
• Kishan Panpalia, Founding Team, PepperContent
• Ramesh Srinivasan, Director of Marketing, PhonePe
• Sridhar Hariharasubramanian, Senior Director, Salesforce India 

How can Gen AI simplify complex marketing tasks and drive measurable results? Can we break down technical complexities into actionable insights for marketing? How has it helped personalize marketing content, resulting in increased customer engagement and brand loyalty? Are there common misconceptions about Gen AI that need to be addressed? In an attempt to explore every aspect of leveraging technology, the panellists in the second panel will discuss: “Customer Centricity Redefined: Gen AI For Personalised & Seamless Experiences." 

The session chair for this panel discussion will be UDIT AGARWAL, VP and Global Head of Marketing, Exotel and the panellists are: 

• DARSHANA SHAH, Chief Marketing Officer, Aditya Birla Capital
• ERUM KIDWAI, Vice President and Head – Brand and Channel Marketing, Ageas Federal Life Insurance
• GEETANJALI CHUGH KOTHARI, Chief Marketing Officer, Future Generali India Life Insurance
• HECTOR ANKLESARIA, Head of Brand, Tata Capital
• KAVITA JAGTIANI, Chief Marketing Officer, L&T Finance
• SAPNA DESAI, Chief Marketing Officer, Manipal Cigna Health Insurance 

In the day and age of Consumerism, achieving marketing success hinges upon a customer-centric approach empowered by technology.  In this panel, panellists will explore the intricate interplay between technology and marketing strategies, elucidating how brands can leverage innovative tools and data-driven insights to create a roadmap leading to unparalleled customer engagement and satisfaction. Our next panel will be about the Tech-Enabled Roadmap to Customer-Centric Success. 

The session chair for this panel discussion will be NABAJIT NATH, Head of Sales - India, Blis and the panellists are:

• AMIT GUPTA, Managing Director, VML Commerce
• AMIT SETHIYA, Head Marketing, SYSKA Group
• AKSHAY MATHUR, Chief Revenue Officer, Tyroo
• MANDEEP SINGH, Revenue Head - TV Network, NDTV
• NIKHIL KUMAR, Chief Growth Officer, Mediasmart
• SAURABH JAIN, Chief Marketing Officer, Zydus Wellness Ltd.
• YATNESH PANDEY, Vice President - Marketing, GreenPly Industries 

The last panel at the conference will be all about The Era of Influencers: Building Brands in the Gen Z Mindset. With Gen Z setting new standards for authenticity and connection, influencers have become pivotal players with significant influence over consumer behaviours and brand perceptions. In this panel, we aim to explore the nuances of adapting strategies for effective influencer engagement, aiming to authentically connect with Gen Z through partnerships, content, and community initiatives. 

The session chair for this panel discussion is PRATIK GOUR, Co-Founder, Footprynt and the panellists are: 

• ANAND PARAMESWARAN, Executive Director- Quantitative & Co-lead (West), Insights Division; BFSI Practice Head, Kantar
• JAIKISHIN CHHAPROO, Head – Media & PR, ITC Limited
• KEERTHANA RAMAKRISHNAN, Chief Marketing Officer, 82°E
• NEHA ANAND, Vice President - Global Brand and Communications, Mahindra Automotive
• PALLAVI BARMAN, Chief Strategy Advisor, HRX
• PRANESH URS, Vice President - Marketing, Ather Energy
• YOGESH NAMBIAR, Marketing Director, HARMAN India (JBL)

 The line-up and agenda of the Pitch CMO Summit - Mumbai 2024 are power-packed. Stay tuned as we reveal more details soon!

The conference will be followed by the award felicitation ceremony of the Pitch Best CMO Awards.

For more details, click here. 

Secure your spot by registering here and embark on a journey of discovery and inspiration.