Adobe helps brands engage customers across all channels

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Adobe has been positioned by Gartner, Inc. as a Leader in the 2015 “Magic Quadrant for Multichannel Campaign Management” research report.

“Customers engage with brands across many online and offline channels today making it challenging for marketers to get a complete picture of the customer journey,” said Stephan Dietrich, vice president of Adobe Campaign. “Adobe Campaign, the cross-channel campaign management platform in Adobe Marketing Cloud, helps brands streamline and unify campaigns across all channels and engage customers with highly personalized content at every digital touch point.”

Adobe Campaign enables marketers to orchestrate personalized experiences with leading campaign, offer, personalization and data-management capabilities. More than 98 percent of Adobe’s global customers power their email with Adobe Campaign including Time-Warner Cable, Sephora, The Cosmopolitan of Las Vegas, Renault, Mohegan Sun and others. Last year alone, Adobe Campaign supported more than 60 billion emails – the workhorse of cross-channel campaigns – shown to return on average $39 for every $1 invested[1].

Gartner states, “Visionaries provide a strong vision for the multichannel campaign management market, or excel in advanced or emerging areas, such as multidimensional segmentation, inbound marketing, mobile marketing, loyalty marketing e-commerce and social marketing.”

The evaluation criteria for completeness of vision includes market understanding and strategy, sales strategy, offering (product) strategy, business model, vertical, industry and geographic strategy. Criteria for a vendor’s ability to execute includes evaluating the product/service, overall viability, sales execution and pricing, market responsiveness and track record, marketing execution, customer experience and operations.

Gartner further states, “Leaders consistently do considerably better in overall campaign management performance for basic and advanced campaigns, and for integration with digital marketing. They have high market visibility, high market penetration, strong market momentum and a strategic vision for growing the campaign management business.”

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